Terms and conditions
Fivesenses_Travel Ltd Terms and Conditions
Fivesenses_travel Ltd- referred as the “company” and the service taker as the “client”
This Include all expenses as outlined in the itineraries, brochures or website.
Validity of Prices:
Prices are valid for the periods shown but are subject to change without notice in the event of not limited to, Government action, increase in hotel tax or VAT, or to increase if prices are significantly affected by other circumstances beyond our control and changes in hotel prices by hotel.
Prices are based on exchange rates prevailing at the time of publication and may alter should any major variation in exchange rates occur.
Prices quoted for holiday packages includes what is mentioned on the inclusion details.
Itinerary prices generally exclude all the activities NOT included in the inclusion section.
Reservation & Payments:
A deposit is required on booking and the balance 4 weeks before the booking date.
Credit Card Payment:
Client must have a valid credit card; the client bares the charges for swiping the card, the cost of booking and confirmation will be valid at the time of paying with the card.
Payment by card should be done way in advance as advised by Fivesenses_Travel because Some payments with a card takes up to 14 days to clear.
Transportation for transfers, excursions and tours are by 4 by 4 safari land cruisers, safari tour vans, buses and saloon cars.
A deposit of 50% of the cost shall be required for any booking not later than 30 days before the date of the trip or the time indicated.
All packages must be fully paid before commencement of the trip.
Due to fluctuations of foreign currencies (US Dollar) all outbound clients (those with packages outside Kenya) and those nonresidents whom their payments are made using USD, are advised to make payments in USD or Euros or else the cost will change anytime due to Kenya shilling fluctuation.
We only take year 2010+ series of the Dollars due to security features.
All conversions are done using the prevailing Forex rates.
Unless the trip is private, clients will share the facilities with others. Clients are therefore advised to be good-natured and enjoy being with others. Be prepared to encounter customs and habits which may be different from your own and form part of the adventure.
Changes of Itinerary:
The sequence of itineraries is normally adhered to, but the company reserves the right to make alterations occasioned by weather, road works, high season congestion or any other unforeseen circumstances without taking any liability.
Incase the booking is cancelled, the following cancellation fees shall apply:
No show – 100%
1 – 7 Days – 75%
7 – 14 Days – 50%
Above 14 Days – 20%
Note that the specific hotel and airlines cancellation policies will also apply.
Clients are advised to follow The laws and rules that govern the host countries, including park regulations, and not go against those laws. Some laws might be different from laws of their countries.
All bookings are accepted on the specific condition that Fivesenses_Travel LTD acts only as a booking agent for the tour members in making arrangements for hotels, transportation, sightseeing, restaurants or any other services in connection with any itinerary. Every effort and care will be taken in making such arrangements. However, Fivesenses_Travel LTD does not assume any liability whatsoever for any injury, damage, loss, accident or delay to person(s) or property due to any act of default of any hotel, carrier, restaurant, company or person or any of their servants or agents rendering any of the services included in the tour.
The tickets, coupons, tariffs, rules or contracts currently in use by any carrier, hotel, restaurant or other contractor rendering service shall constitute the sole contract between such contractor and the tour member. Furthermore, Fivesenses_Travel LTD accepts no responsibility for any damage or delay due to sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or any cause beyond their personal control. The right is reserved to cancel or change itineraries or substitute services without notice, and to decline to accept or retain any tour members at any time. No carrier shall be responsible for any act, omission or event during the time passengers are not on board its own conveyance.
The company liability to passengers carried in vehicles for transfers, excursions and tours is governed by the law of Kenya and all claims are subject to the courts of Kenya. Whilst every care is taken, the company shall not be held liable for loss or damage to personal property and clients are advised to arrange relevant travel insurance unless advised as included.
Where Travel insurance is not included, it is the responsibility of the client to get their own travel insurance and Fivesenses_Travel LTD will not be responsible for any eventuality that arises as a result of the client not taking the cover.
Visas are at the discretion of the immigration office (s) and Fivesenses_Travel LTD does not have control over them. Visa fees is not refundable even when not processed on time.
Fivesenses_Travel is not liable for visa delays or any cost implication arising from this delay.
The Company reserves the right to sub contract any part or the full trip and the event of such sub-contract and all the above terms shall apply.